Returns & Refunds Policy

Last updated: 9 July 2026

This policy applies to purchases made from Luma Berti (lumaberti.com).

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your Right to Cancel

You are entitled to cancel your order and return within 30 days without giving any reason.

The cancellation period expires 14 days after the day on which you, or a third party you have appointed (other than the carrier), receives the goods. If your order contains multiple items delivered separately, the 14 days run from the day you receive the last item.

To exercise your right to cancel, inform us of your decision by a clear statement before the cancellation period expires. You can email us at orders@lumaberti.com, or use the model cancellation form at the end of this policy (its use is optional).

Once you have told us you are cancelling, you must send the goods back to us within 14 days.

Refunds

We will refund all payments received from you, including the cost of standard delivery (we are not required to refund supplementary costs if you chose a delivery option more expensive than our least expensive standard delivery).

We will make the refund no later than 7 days after the day we receive the goods back, or (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will use the same means of payment as you used for the original order, and you will not incur any fees for the refund.

We may reduce your refund to reflect any diminished value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning (for example, wearing jewellery rather than simply trying it on as you would in a shop).

Conditions for Returns

To be eligible for a return, please make sure that:

• You notified us of your cancellation within 14 days of receiving the goods

• The goods are unworn and in their original packaging, with any protective seals or tags intact where applicable

Items That Cannot Be Returned

The right to cancel does not apply to:

• Goods made to your specifications or clearly personalised (for example, engraved or custom-sized pieces)

• Pierced jewellery (earrings and body jewellery) where the hygiene seal has been broken or the item has been unsealed after delivery. This exclusion exists for health protection and hygiene reasons and does not apply if the item is faulty.

Faulty or Misdescribed Items

If your item arrives faulty, damaged, or not as described, this policy's cancellation conditions do not apply. Under the Consumer Rights Act 2015 you have the right to reject faulty goods within 30 days for a full refund, and further remedies (repair, replacement, or refund) after that. In these cases we will cover the cost of return postage. Please contact us at orders@lumaberti.com with your order number and photographs of the issue.

Returning Goods

Unless the item is faulty, you are responsible for the cost and risk of returning the goods. To arrange your return, email us at orders@lumaberti.com with your order number and we will confirm the return address and instructions within one working day.

We recommend using a tracked and insured postal service, and retaining proof of postage. We cannot issue a refund until we receive the goods or you provide proof of return delivery.

Gifts

If the goods were marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received. If the goods were not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Contact Us

If you have any questions about this policy, contact us at orders@lumaberti.com.